Help Center
Choose a category to find the answer to your question.
Back
Building and contents policy management
After purchase, you will find your policy and T&Cs/OWU in your simpl.rent account. Canceling the policy upon selling the property or updating your details is possible after contacting our team.
Property sale and premium refund
Coverage is linked to the legal ownership rights of the property. When those rights are lost – for example, upon selling the apartment – the insurance expires. You then have the option to recover the premium for the unused coverage period. To cancel the policy, contact us at info@simpl.rent.
Property owner obligations
Receiving compensation depends on fulfilling a few basic obligations. You likely handle most of these on a daily basis anyway, but before a claim occurs, it is worth ensuring nothing has been overlooked:
- Comply with fire protection regulations.
- Take care of your belongings and carry out required technical inspections and periodic checks.
- Follow the recommendations of equipment manufacturers and suppliers.
- Protect installations against frost and maintain appropriate room temperatures.
- Close doors, windows, and secure other openings so that unauthorized persons cannot enter from the outside.
- Do not give keys to unauthorized persons.