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Help Center
Tenant Insurance

How are claims handled?

How are claims handled?

After making a claim, you will receive an automatic confirmation from PZU with a claim number. If additional information is required, a Customer Service Representative from PZU will contact you.

Both the tenant and the injured party will be involved in the claims process - documents from both sides are required and being responsive facilitates the process.

PZU has 30 days to assess the case and provide an initial response. The deadline may be extended if additional information is needed to make a decision.

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Simpl Ltd. with its registered office in Kraków, Piwna Street 25/20, 30-527 Kraków, registered by the District Court for Kraków Śródmieście, XI Commercial Division of the National Court Register, KRS: 0000809392, share capital: PLN 23,550.00, Tax Identification Number (NIP): 6793191362.