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A claim under tenant liability insurance can be filed by either the insured party (the tenant) or the affected party (the property owner). The claim should be reported within 7 days of occurrence or upon noticing the damage.

Step-by-step reporting guide

1. Log in to your simpl.rent account.
2. Locate the relevant policy, click the three-dot menu, and select "Report damage".
3. Complete the form and attach the required documentation:
   • Photos of the damaged property or items.
   • A copy of your lease or rental agreement.
   • Purchase invoices/receipts (if you have them).
   • Any other cost-related documents that help determine the compensation amount (if you have them).
4. Send the report: Review your application to ensure all documents are attached, then submit the claim to the insurer.

What happens after submitting a claim?

• You will receive an email confirming that your claim has been received.
• Your claim will be forwarded to the claims department.
• Next, you will receive a unique case number. If additional information is required, an assigned PZU representative will contact you directly.

Please keep in mind that every claim is handled individually. In some cases, a representative may request additional information or documents necessary to resolve the matter efficiently.