How to make a claim?
A claim under tenant's liability insurance, can be filed by either the insured party (the tenant) or the affected party (the property owner). The claim should be reported within 7 days of occurrence or upon noticing the damage.
What you need to do:
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Log in to your simpl.rent account.
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Locate the relevant policy, click the three-dot menu, and select "Report damage"
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Complete the form and attach the required documentation:
- Photos of the damaged property or items.
- A copy of your lease or rental agreement.
- Purchase invoices/receipts (if you have them).
- Any other cost-related documents that help determine the compensation amount (if you have them).
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Review your application to ensure all documents are attached, then submit the claim to the insurer.
What's next?
- You will receive an email confirming that your claim has been received.
- You can track its status directly in the "Damage claims" tab.
- Your claim will be forwarded to the claims department.
- Next, you will receive a unique case number. If additional information is required, an assigned PZU representative will contact you directly
Please keep in mind that every claim is handled individually. In some cases, a representative may request additional information or documents necessary to resolve the matter efficiently.
In the event of claims regarding risks other than tenant's liability insurance, please contact the insurer directly by phone at 801 102 102 or 22 566 55 55, or via email at kontakt@pzu.pl.
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