Help Center

Help Center
Tenant Insurance

How to make a claim?

How to make a claim?

Claims can be made by both the insured party (e.g. the tenant) and the injured party (e.g. the property owner) within a maximum of 7 days from when the damage occurs or is discovered. The insurer will request a statement by the person responsible for the damage.

If making a claim as a tenant, it should be done through the account:

  • Complete the form and download summary in PDF.
  • To fill out the form, you need the landlord's personal information (name, phone number, and email address).
  • If the compensation is to be paid to you, you must attach the consent of the injured party for the compensation payment.
  • Send the form with required documents to
  • Please title the message "TXW000123123 - safe renting with - email contact".
  • If you prefer not to be contacted by email only, remove "email contact".
  • You will receive a case number, and a designated PZU representative will contact you if additional information is required.

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Required attachments to be included in the email with the claim:

  • Photos of the damaged property.
  • Rental/accommodation agreement.
  • Purchase invoices (if you indicated that you have them).
  • Other expense documents that will help determine the amount of compensation.

If you are reporting the damage as the landlord (injured party), you must also submit the claim through your account - the process follows the same steps. Additionally, you need to have a tenant’s statement regarding the damage, which you will include with the required documents at the time of submission. Ask the tenant to complete the form through their account and send the document to you.

For damages falling under risks other than tenant liability insurance, refer to the contact numbers and email addresses provided in the making a claim process at

It's important to remember that claims are assessed on a case-by-case basis, and the Customer Care representative may also request additional relevant information necessary for the claim's review.

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Simpl Ltd. with its registered office in Kraków, Piwna Street 25/20, 30-527 Kraków, registered by the District Court for Kraków Śródmieście, XI Commercial Division of the National Court Register, KRS: 0000809392, share capital: PLN 23,550.00, Tax Identification Number (NIP): 6793191362.