Help Center

From this article, you will learn how to register an account on simpl.rent and go through the tenant verification process.

1. In order to begin the verification process, you must receive an invitation link from the landlord or agent. You will find it in an email sent from the address info@simpl.rent with the subject "Create Tenant Certificate" or in a message from the landlord or agent.

2. After clicking the "Start verification" button, you will be redirected to our website, where you need to create an account.

3. If you choose to register your account via Google, there is no need to verify your email address. In other cases, the system will notify you that an email has been sent to confirm your email address. After clicking the "Confirm email address" button, you will be able to start the verification process.

If you do not want to go through the verification process immediately after registering your account, you can return to it after logging into our website: simpl.rent - select the "Tenant Certificate" tile, and then choose the "Complete the verification" option.

👉 Identity verification

At this stage, we will ask you to provide your first and last name:

Next, we will ask you to confirm your personal details using one of the three available methods:

1. Logging into your private bank account, if it is available on our list - this will also allow you to confirm your income from your employer for the last three months.

2. Taking a selfie and a photo of your identity document. We accept both Polish and foreign documents - passport, ID card, or residence card.

3. Making a bank transfer of 1 PLN - due to the need to process the transfer, this is the most time-consuming verification method. Therefore, we recommend using express transfers or other identity verification methods.

👉 Sanction lists

If you consent to checking whether you appear on any sanction lists, this information will be included on your Tenant Certificate.

👉 Credit and payment history verification

The next step is the credit and payment history verification. At this stage, you need to specify your nationality and then enter your personal details. The data can come from your ID card or passport. For foreigners, we also accept residence cards. After granting permission to perform the check, you will be able to proceed to the next step, which is income verification.

👉 Income verification

As part of the income verification, two types of documents are required:

1. A document confirming the source of income.
2. A document confirming the receipt of income.

A detailed list of accepted documents for various types of employment and business activities is described in the Income Verification Policy.

If during the identity verification stage you chose to login into the bank where your income is deposited, you will only need to provide a document confirming your employment (except in cases where proof of income for a period longer than 3 months is required).

If you choose to verify yourself with the 1 PLN transfer or a photo with an ID document, it is necessary to provide all required documents (a document confirming the source of income and a document confirming the receipt of income).

Our team will review your documents within an hour of submission on business days between 10 AM and 5 PM. If the submitted documents are incomplete, we will notify you via email and SMS.

👉 Verification History

During the process, you can also use the Verification History, which is a brief and detailed record of all events throughout the process. It allows you to check the current stage of your verification, the documents you have submitted, and what may have influenced the verification outcome.

👉 Tenant Certificate

Once all stages are completed, we will provide the verification result, which will be visible in the summary on your Tenant Certificate.

In group verifications, the Certificate will be available only once all tenants involved in the process have completed each verification stage.

Once each stage is completed, it means we have sent the result of your verification to the Landlord or the Real Estate Agency. You can then contact them to finalize the remaining details regarding your rental 👌.